“PRODUCT” means any individual component, subcomponent, assembly,or complete unit that has originated from or is a Smartmotion electric bike.

“WARRANTOR” means the licenced Smartmotion Bikes importer in the country of sale.

“PURCHASER” means the purchaser, consumer, or end user of the PRODUCT by way of purchase, gift, or prize from an authorized dealer.

SMARTMOTION BIKES (“WARRANTOR”) warrants that each Smartmotion PRODUCT will be free from defects in quality, material and workmanship from TWELVE (12) months to THIRTY-SIX (36) months (refer to the warranty schedule for details) from the date of the rst retail purchase of the PRODUCT.

The Limited Warranty is referred to herein as the “Limited Warranty”.

The PURCHASER’s sole and exclusive remedy under this Limited Warranty for defects in the PRODUCT shall be the repair, replacement or credit/refund arrangement, at the WARRANTOR’s sole discretion, of the defective PRODUCT, or subcomponents thereof. By purchasing the PRODUCT, the PURCHASER is deemed to accept the terms of the Limited Warranty.

The validity, construction and performance of the Limited Warranty shall be governed by the laws and regulations of the respective country in which the product was sold.

1. This Limited Warranty will be automatically and immediately null and void if the serial number of the PRODUCT is altered, erased, defaced or otherwise subject to any tampering.

2. This Limited Warranty will be null and void and the WARRANTOR will have no liability or responsibility with respect or relation to exclusions which include but are not limited to:

a. The failure to properly assemble, use, maintain, store, or transport the PRODUCT as specified in any manuals or other literature supplied by WARRANTOR, on WARRANTOR’s website, or in accordance with any applicable laws, codes, regulations or standards;

b. The failure to meet the six-month service schedule;

c. Any PRODUCT purchased from any entity other than WARRANTOR, WARRANTOR’s OEM (original equipment manufacturer) customers, or WARRANTOR’s authorized dealers;

d. Any observed damages, failure, or underperformances observed to the motor or controller units or any subcomponent thereof as a result of or related to the following:

i) Subjecting the motor or controller unit(s) to electrical overload by using the PRODUCT in a way for which it was not intended;

ii) Subjecting the motor or controller unit(s) to electrical  overload caused by improper use of the gear train / shifter;

iii) Using the throttle to power the bike from a stationary position;

iv) Submerging the motor unit;

v) Unauthorized modification, tampering or opening of the motor or controller unit;

e. Any observed damages, failure, or underperformances observed to the battery or charger units as a result of or related to the following:

i) Subjecting the battery unit to neglect by leaving it in a discharged state (less than 100% capacity) for a prolonged period of time;

ii) Leaving the charger unit connected to the battery unit for a prolonged period after the battery has fully charged;

iii) Significant impact or other evident damage to the battery or charger units;

iv) Charging the battery in a wet environment or outside;

v) Unauthorized modification, tampering or opening of the battery unit;

vi) Prolonged and unnecessary exposure to rain or sea spray during storage or transport;

vii) Submerging the battery or charger unit(s);

viii) Using any charger unit other than a correct original or replacement Smartmotion charger unit;

ix) Gradual decline of battery capacity that falls within the expected capacity decay schedule (appended in the BatteryCare Guide which has

not been affected by (i)

f. Any failure of the PRODUCT or any subcomponent thereof occurs where the combined weight of rider and cargo using the PRODUCT have exceeded 125kg;

g. Any subcomponent, part or accessory of the PRODUCT that has failed or has sustained damage where there is evidence of corrosion, rust, exposure to salt water, spray or air, or other deterioration of surfaces due to improper care, maintenance and/or storage;

h. Any damage infiicted to the PRODUCT or subcomponent that may have been caused by irregular or substandard aftermarket components installed on the PRODUCT;

i. Alteration, change or improper modification of the PRODUCT,including its subcomponents, parts or assemblies;

j. Cosmetic issues, such as scratches, chips or colour deviations;

k. Accidents, neglect, misuse, abuse, improper use, lack of reasonable or proper maintenance, improper assembly, repairs improperly performed, improper replacement parts, use exceeding the recommended and permitted limits of the PRODUCT, or not following the warranty procedure set forth herein;

l. Damages sustained to the PRODUCT due to activites including but no limited to acrobatics, stunt riding, ramp riding, Downhill,competitions / racing, large jumps, or otherwise reckless riding for which the PRODUCT is not designed for;

m. Part or full failure of the PRODUCT or its subcomponents that are subject to normal wear or deterioration which include but are not limited to:

(i) Chain, gear or sprocket wear;

(ii) Bearing wear including that of hub, motor and drive train component assemblies;

(iii) Brake pad, fiuid, seals and disc wear;

(iv) Tyre and tube wear

(v) Handgrip, pedal, and saddle wear;

(vi) Battery capacity decay;

n. Any damage or loss infiicted to foreign components, accessories, items or other assembly axed or installed on the PRODUCT that is not a native subcomponent of the PRODUCT which has occurred as a part of or related to a claim herein otherwise;

o. Any expenses related to the transportation of the PRODUCT to or from an authorized service centre, labour costs to remove parts from the PRODUCT, compensation for loss of use while the PRODUCT is being repaired, or provision of a substitute electric bicycle while the PRODUCT is being repaired;

p. Any defect or non-conformity that has not been timely and promptly communicated in writing to WARRANTOR or WARRANTOR’s authorized representative as set forth herein;

q. Any damage, loss or expense caused by unforeseen events or force majeure;

r. Loss of time, loss of use, inconvenience, loss of profits, lost business, lost business opportunities, damage to reputation, goodwill or any incidental or consequential damages arising out of or relating to the PRODUCT, or other matters not specificallycovered hereunder.

s. Use of the PRODUCT as a rental or leased bicycle or for any other commercial use (i.e. a bike used for commercial deliveries) shall render the Limited Warranty immediately null and void.

t. Any damage infiicted to the PRODUCT or its subcomponents during transport or otherwise as a result of:

(i) Improper or inadequate packing of the PRODUCT for transit;

(ii) Intentional further damage infiicted by continuity of riding or use;

(iii) Third-party transport contractor mishandling (i.e. courier drivers / vehicles)

In the event of any alleged fault, malfunction or defect with the PRODUCT or any of the PRODUCT’S subcomponents, the PURCHASER accepts obligation to return the PRODUCT within FOURTEEN (14) calendar days to an authorized representative of the PRODUCT. Whether or not the entire PRODUCT is submitted or not, the submission of the bike or subcomponent must be accompanied by:

a) The unaltered frame number, or photograph of the frame number, of the PRODUCT;

b) The serial number of the relevant subcomponent if required by the WARRANTOR;

c) Full proof of purchase clearly displaying the PRODUCT(S) purchased and the date of purchase;To complete a valid claim, the PURCHASER must:

1. Contact the place of purchase, or other authorized dealer, distributor, or manufacturer of the PRODUCT to report the claim, and await instruction as to the method of submission. The PRODUCT or subcomponents of the PRODUCT relevant to the claim must be surrendered for a claim application.

2. Agree to supply any photographs, videos and/or other relevant information requested by the WARRANTOR;

3. Allow up to THIRTY (30) days from the date of submission for the WARRANTOR to provide confirmation as to the repair, replacement or other remedy that the WARRANTOR has deemed appropriate, unless the

WARRANTOR advises of a longer time frame in advance.

The PURCHASER must allow additional time for transit of the PRODUCT or its subcomponents. The WARRANTOR cannot be held responsible for delays caused by any force majeure incidents while the product is in transit.

This warranty is made by the WARRANTOR with only first PURCHASER of the PRODUCT via an authorized dealer. 

The limited warranty does not extend to any subsequent PURCHASER or any third parties. The unexpired portion of this Limited Warranty may not be transferred to any entity.